FAQSINCASE YOU WERE WONDERING…
what are the health requirements?
All appropriate requirements for your pet’s age must be completed before booking at Rockin’ L Crossing. Cats must be 4 months or older and have had Rabies, FVRCP and Feleuk vaccinations. Dogs must be 6 months or older and have had DHLPP, Rabies and Bordetella vaccine at least two weeks before their stay. We expect and strongly encourage regular worming, heartworm preventative and flea and tick care from our clients.
what about vet care?
Vet care is an important choice and one we don’t take lightly. If your pet is injured or becomes ill during their stay at RLC, we will obtain services for your pet at the owners expense. Every effort will be made to contact you in this situation. We personally use and whole-heartedly recommend Simmons & Harlan Veterinary Clinic in Wichita Falls and encourage you to contact them if you need any assistance with vaccinations or care before your stay with us!
what if my animal in intact?
If you have an animal that has not been spayed or neutered, that is not a problem. We simply ask that you let us know at check in. Your pet will still receive the wonderful care of our team and the Ranchhouse, Bunkhouse, Outhouse or Cat Condo that you book for them. They, however, will not be permitted to participate in social play groups and times.
what are your booking policies?
Reservations are required for all services. A deposit is required for all overnight stays. This deposit is refundable if a booking is cancelled more than 72 hours before check in. With less notice, your deposit is non-refundable.
how should i prepare?
We know leaving your pet at home is stressful. We want to make it as easy as possible. Please bring the food your dog is accustomed to (this helps avoid any upset stomachs!) and any medicines that need to be administered and let us handle the rest!
can i pick up late or drop off early?
No. If your pet isn’t picked up from daycare or boarding or grooming by the time we close, they will be fed and boarded overnight and you will be asked to pay the boarding charge for the night. We do not offer drop-offs or pickups outside of our regular business hours. Everyone’s time is valuable and we stand by this fair but firm policy.
what if my dog has special concerns?
Pets are like humans - each with specific needs and requirements. We are prepared to meet those in the vast majority of cases. We have refrigerator and freezer space for our friends with special diets and can administer most standard medicines. We will do our very best to make elderly boarders comfortable. We, however, cannot provide care for diabetic dogs. We recommend you contact your trusted vet partner for this service.
Get in TouchAny other questions?
Reach out to Rockin’ L Crossing today and we will be happy to help!
rockinLcrossing@gmail.com
(940) 557-8680